“The combination of eGain's customer interaction platform and LiveCycle Policy Server for protecting information at the document data level is a significant advancement for more secure online customer service. Not only will organizations be able to electronically communicate sensitive information more securely, but also reap the benefits of reducing costs associated with manual cumbersome paper-based processes.”
“[AT&T's entry may help to] crystallize this whole ASP movement, ... It will accelerate ASPs' ability to get to market quickly and develop differentiated services.”
